• It’s mandatory that all Guests have Medical insurances that will be ideal in case of any health complications you get.
  • The properties we work with, have been certified by the Countries Ministry of Health. In case of any medical emergencies, it will be easier to access medical assistance
  • You will be subjected to mandatory testing and in cases of positive results, Guests will be taken into quarantine for further check-ups and confirmations. If conditions go beyond local medical facilities abilities, we will offer evacuations covers to a certified hospital for more care.
  • All our safaris have an evacuation cover in case of any emergencies that require intensive care and attention. Our Evacuation is facilitated by flying Doctor Service ..The Amref International.
  • All guests are mandated to declare their medical condition with us, which will be kept under strict confidentiality and high privacy. This is to help us know your current conditions incase you have.

 

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

MANDATORY REQUIREMENTS A GUESTS NEED TO HAVE BEFORE TRAVELLING

The following are to be forwarded to any before your travel to any of our destinations.

  • Valid COVID -19 certificate for past 14 days before travel
  •  Valid COVID -19 certificate / Results before boarding a plane to any of our destinations
  • Valid Visa (Encouraged to apply online via www.ecitizen.go.ke )/You may opt to get on arrival at the airport  which is more easy process as long as you have all the personal documents required
  • Valid Flight Return Tickets
  • Medical and Travel Insurance are mandatory
  • An extra 1000$ insurance for quarantining accommodation in cases where a guest is confirmed positive. (It’s refundable if paid together with a safari package)

Contact Our Safari Experts

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All Flights within East  Africa have their own Set Standard to observe the required minimum standards to operate.

We will keep you updated on any information relayed to us if we have booked you a flight.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

OFFICE EMERGENCY CONTACTS INCASE OF A CASE

  • Call Office Emergency Lines +254 20 2423649 / +254 723 433138
  • Whatsapp text to reach us +254 723 433138
  • Email info@joylandsafaris.com

Sleeping and Dining Arrangements, 

We have partnered with credible and certified Safari Camps, Lodges and Hotels to accommodate guests. Every property has their own Standard Operating Health and safety Protocols but all are approved by the Ministry of Health inline with the WHO  . So this will entirely depend with the property you will spend at.

We will always keep you posted on the protocols set in a property you have chosen for your safari.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

What Will Happen If a Guest Tested Positive?

  • After a confirmed case is confirmed while on Safari, a guest will be given medical attention from a nearby licensed hospital
  • After being taken to hospital, A guest who has tested positive will be evacuated immediately to Nairobi for proper Medical administration.
  • If they recover and confirmed by medical experts fit for travel, they will be able to continue with their safari or fly back home.
  • All contacts who were close to the guest will be quarantined for 14 days as per the government directives and protocols.
  • Quarantine costs are all on the guest bill. We advise you budget for around 1000 USD per person minimum, in just in case there are any positive cases while on your holiday.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

How will we conduct our Game drives and en route Journeys?

  • As previously stated, our Safari cars will carry a max 4 guests, and in cases of extra guests, we will add an extra car to facilitate the social distancing protocols.
  • Our Safari Guides will always have a mask on, and gloves while on safari or en route journeys.
  • Our Safari cars will be equipped with food hampers that will facilitate your hot lunch while on safari or game drive
  • You will be given a canvas chair and table and each will sit two guests with a 1.5-meter distance rule.
  • Every day before and after game drives, you will be sanitized, and the safari car will be cleaned and fumigated by our safari guide

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

MEDICAL INSURANCE, MEDICAL HELP, AND EVACUATION COVERS

  • It’s mandatory that all Guests have Medical insurances that will be ideal in case of any health complications you get.
  • The properties we work with, have been certified by the Countries Ministry of Health. In case of any medical emergencies, it will be easier to access medical assistance
  • You will be subjected to mandatory testing and in cases of positive results, Guests will be taken into quarantine for further check-ups and confirmations. If conditions go beyond local medical facilities abilities, we will offer evacuations covers to a certified hospital for more care.
  • All our safaris have an evacuation cover in case of any emergencies that require intensive care and attention. Our Evacuation is facilitated by flying Doctor Service ..The Amref International.
  • All guests are mandated to declare their medical condition with us, which will be kept under strict confidentiality and high privacy. This is to help us know your current conditions incase you have.

 

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

  • Each of our Safari Cars has a dedicated Safari Driver guide who takes care of their own jeeps. Each Safari guide ensures that the jeep is sanitized, fumigated, and stocked with relevant safety and basic items such as sanitizers, masks, gloves, reusable water bottles.
  • Our Safari cars will only carry a Max of 4 People, any extra will need an extra jeep. Each guest sits in designated sits, where social distancing is observed, next to a window, and able to reach the pop-up roof and enjoy game views.
  • The Sit next to the driver is left empty so as to allow the driver to enjoy the 1.5m distance rule, also to put his or her items safely and in close reach.
  • Our Freezers/cooler box  will be kept at the back seat of the land cruiser, or in the middle, to facilitate distribution of cold drinks. Once you open the feeder we request you sanitize your hands immediately you pick your drink, and sanitize the freezers handle as well.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

  • Once you land in Kenya Uganda Tanzania ,Zanzibar or Ethiopia, you will be met by our Team waiting to receive you. Our Safari Guides and Our Meet and Greet Team will ensure social distance is maintained, no handshakes and your luggage is well sanitized.
  • You will be served with a sanitizer and pack of gloves and surgical masks to kickstart your safe safari.
  • Your Temperature will be checked and confirmed. Your status will be recorded in our files to keep records for reference in case of a case.
  • The Tour Vehicle/Transfer vehicle will come well fumigated and sanitized. The Door handles will be sanitized too to enhance safety when opening the doors. Each Land cruiser Jeep/or Tour van will carry a maximum of 4 pax, observing the 1.5m rule distance.
  • After we finish our Safari, we will ensure we sanitized your luggage, sanitize you, and fumigate our land cruiser for the next safari adventure.
  • All contacts and temperature status before checking in at the airport lounge will be recorded so that we ensure we keep you and our guides safe.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138

  1. All our core staff have valid covid-19 free certification not more than14 days old from a recognized government approved facility at the first time and subsequently maintain Covid-19 prevention guidelines prescribed by the Ministry of Health (MOH) and relevant agencies.
  2. We have provided approved facemasks, hand sanitizers/hand washing facility with running water and soap at the entrance and at other strategic locations in the premises which   are hygienically operated.
  3. We have provided contactless thermometer for body temperature check at the entrance for both staff and visitors.
  4. Have documented Standard Operating Procedure (SOP) for guest Management line with these protocols and MOH Covid-19 preventive guidelines as appropriate.
  5. We have created and will maintain a register of all staff &
  6. All staff have been instructed to wash or sanitize hands their before and immediately after entering the work premises and frequently while on shift, particularly after touching items or surfaces.
  7. All our staff offices have provision for adequate ventilation and maximized via wide openable windows.
  8. We have provided visible notices / signages and other sensitization information at the strategic locations/entrance on Covid-19 preventive measures, screening, frequent hand washing and sanitization and mandatory wearing of face masks.
  9. We have a Guest/visitors register and shall be kept and updated daily and include mobile contact & physical address for ease in contact tracing.
  10. We have Integrated technologies to enable automation, such as online or POS Credit card payment and mobile payment and we strongly discourage cash payments.
  11. Our wide office doors shall be left/wedged open to reduce surface touching or staff /security shall be deployed to open doors to limit their touching of surfaces.
  12. We have provided separate waste bins in the office and at strategic locations and appropriate method for collection and storage of used PPEs to ensure hygienic waste disposal with minimum contact.
  13. We have a documented list of emergency contacts, reporting system and evacuation procedures for any arising health related incidents at our offices.
  14. We have developed office staff work schedules and shifts and provided the option of working from home for some of our staff.
  15. All our public facilities (kitchen, washrooms, lobby/lounge etc) shall adhere to social distancing, frequent cleaning and disinfection and provided with adequate supply of hand washing and sanitizing facilities. Staff have been trained on the same.
  16. We have developed cleaning procedures with appropriate disinfectants/sanitizers focusing on guest’s body, luggage, travel documents and high-frequency touch points/surfaces.
  17. Office gadgets/equipment headsets, personal computers, desks, telephones are dedicated to one staff member.
  18. Guest/visitors register shall be kept and updated daily and should include mobile contact & physical address for ease in tracing. Whenever possible, minimum walk-in clients and encourage online bookings and meet guests in hotel .
  19. We will maintain records of sanitized areas/surfaces, detergents used and personnel involved in cleaning and sanitization process.

Contact Our Safari Experts

Talk to us Directly and our ever available Joyland Safaris experts will reach you immediately. Fill in Our Contact Form with the details you Would want or Send us a Whatsapp text to reach us +254723433138