*How to Book     * Deposits, Due Dates, Special Rates       *Cancellations         *Air Travel          *Travel Insurance

So, you have settled on a few destinations, and you have decided on a safari to take you there Now what?

How to Book your safari

After we have made a decision, what are the next steps in formalizing our booking or confirming our trip?

Deposits, Balance Due Dates, Special Rates

How much is required to reserve my safari?
Upon confirmation, a deposit of 40% of the total is required. However, full payment is required if your safari is less than 90 days away.

PAYMENT FOR KENYA SAFARIS
Your contract for arrangements for services will become binding on receiving 40% deposit after which we shall issue a confirmation invoice. The balance must be received 30 days before the commencement of the safari. Payment in full is required where bookings are made less than 15 days before the safari begins.

PAYMENT FOR KENYA/TANZANIA COMBINED SAFARIS
A deposit of 45% is required at the time of confirming your booking. The balance is due 45 days before commencement of the tour program. If the reservation is made within 45 days of departure the whole amount must be paid at the time of confirmation to enable us clear the Tanzania part in good time as per their contract terms and condition .

Once we make a deposit, is the price locked in?
Yes.

When is the final payment due?
The final payment is due 60-45 days prior to departure if using a credit card.

Is there a discount for early payment in full?

This depends on several factors including length of safari, properties visited, size of group, and how early the payment is made. Ask us!

Are there special rates for children?
Children above the age of 12 years travel at 75% of the adult rate when sharing a room with two full paying adults. If a child shares a room with one adult or with another child the full adult rate applies.

What does “Single Room Supplement” (SRS) mean?
This is a surcharge applied when a traveler chooses to have a room to themselves, or “solo rooming.” All of our listed prices are based on two people sharing a room.in case of SRS we will provide the cost acordingly.

Can I pay with my credit card online?
Yes, We issue an invoice where you can pay online entering all the details by yourself.

Cancellation Policy

What is your cancellation policy?
While any cancellation is regrettable, significant planning and administrative resources are committed long before departure and as a result, a cancellation charge is applicable for each cancellation.Upon receipt of written notice of cancellation, we will refund any fees you have paid for your safari, less administrative expenses as per our terms of contract agreement.

Air Travel

Are international airfares from the USA included in the price?
The safari prices provided on our website, www.joylandsafaris.com, are for ground arrangements only. Round trip local airfare from city to Nairobi, Kenya (NBO), Kilimanjaro (JRO) or Arusha (ARK) is charged separately.International flights from your home country you book on your own.

Do you assist with airline bookings?
No we don’t,We only assist in local flight bookings within east Africa.But in case of change of flights departure times while on safari we always help this on your behalf

How many hours is the flight to Kenya/Tanzania from the United States?
Most flights from the United States stop in London or Amsterdam on their way to Nairobi, Kenya or Arusha,Tanzania. A flight from New York to Amsterdam/London is seven hours or so. Amsterdam/London to Nairobi/Arusha is eight-and-a-half hours. Total flight time with no layovers is fifteen to sixteen hours.

Are airport transfers included if we make our own flight arrangements to Africa?
We dont charge for airport transfers at all.we give it as as free service courtesy of having chosen us as your host.
Our airport meet and greet service is part of your safari. The airfare is completely separate. Many of our clients purchase airline tickets using frequent flyer miles they have accumulated.

Travel Insurance

Do I need travel insurance?
We highly recommend travel insurance.Between missed connections, lost or delayed luggage, or medical emergencies, insurance offers you the peace of mind that your vacation investment is well protected.